Refund policy

REFUND POLICY

The decision to grant or deny a refund request is within our sole discretion. Our refund policy is dependent on the nature of the Product(s) purchased as outlined below.

1.    DIGITAL PRODUCT(S)

Due to the digital and informational nature of the Product(s), refunds are NOT granted for the following Product(s):  digital PDF guides, guide videos, courses, or other access- or download-based resources.

2.   SERVICE-BASED PRODUCT(S)

Unless otherwise stated in a product description, refunds for service-based product(s) that are requested prior to execution of the work may be granted. This includes the following Product(s): webinars and consultation calls and associated add-on services. 

A partial refund may be granted based on the proportion of work that has been executed.

If a Product is partially event-based and partially service-based, requiring both appointment-based and advance, preparatory work, such as an on-site consultation or workshop or a customized training, refunds requested 48 hours before the event appointment time may be granted in whole or in part based on how much of the service-based work has been completed. 

3.   EVENT-BASED PRODUCT(S)

Unless otherwise stated in a product description, refunds that are requested a minimum of 48 hours before the appointment time of the Product(s) may be granted for the following: webinars and consultation calls and associated add-on services.

If a Product is partially event-based and partially service-based, requiring both appointment-based and advance, preparatory work, such as an on-site consultation or workshop or a customized training, refunds requested 48 hours before the event appointment time may be granted in whole or in part based on how much of the service-based work has been completed.

 

If you realize a Product you purchased is not right for you, please email hello.tnenvironmental@gmail.com, and the Company will promptly issue an instruction to our payment processor to refund your payment. A credit will be applied to your credit card or other original method of payment. The Company does not control its payment processor and will not be able to expedite any refunds.

If you opted for a payment plan and do not request a refund within the refund window, you are required by law to complete the remaining payments of your payment plan.

If you experience any difficulties accessing, retrieving, or downloading your purchased Product(s), contact the Company immediately at hello.tnenvironmental@gmail.com.

The Company will not, under any circumstances, issue any refunds, in whole or in part, after the refund deadline.  If you initiate a chargeback, the Company reserves the right to report any delinquent balance owed to a credit reporting bureau and/or collections agency at our sole discretion.

Your license to use the purchased Product and related materials is revoked immediately upon your receipt of a full refund. By requesting and accepting a full refund, you agree to immediately cease using and delete all materials related to the purchased Product from all your electronic devices, including but not limited to video recordings, audio recordings, forms, templates, checklists, guides, slide decks, and other resources. This does not apply to partial refunds.